Last updated: 14 June 2026
Spotless Fam Cleaning („we”, „us”, „our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to our website https://spotlessfamcleaning.co.uk and to the cleaning services we provide across Edinburgh, Glasgow and the Lothians.
For the purposes of data protection law, Spotless Fam Cleaning is the data controller responsible for your personal information.
You can contact us about anything in this policy:
We only collect information that we need to respond to you and provide our services. Depending on how you interact with us, this may include:
When you contact us or request a quote (through our contact form, by phone or by email):
When you leave a review on our website:
When you visit our website (collected automatically):
We do not knowingly collect any special category data (such as health information), and we ask that you do not include sensitive personal details in your messages.
Under UK GDPR we must have a lawful basis for using your data. We use your information as follows:
| What we do | Why | Lawful basis |
|---|---|---|
| Respond to your enquiry and provide a quote | To answer you and arrange cleaning | Consent / steps prior to a contract |
| Provide and manage our cleaning services | To carry out the work you’ve booked | Performance of a contract |
| Publish your review (after moderation) | To show genuine feedback on our site | Consent |
| Keep records of bookings and communications | To run our business and meet legal duties | Legitimate interests / legal obligation |
| Maintain the security and performance of our website | To keep the site safe and working | Legitimate interests |
We will not send you marketing messages unless you have asked us to, and you can opt out at any time.
We do not sell or rent your personal information to anyone. We only share it with trusted service providers who help us run our business, and only as far as necessary:
We may also disclose information if required to do so by law, or to protect our legal rights.
Some of our providers (such as Google) may process data on servers outside the UK. Where this happens, we ensure your data is protected by appropriate safeguards, such as the UK International Data Transfer Agreement or an adequacy decision recognised by the UK.
Our website uses cookies to function correctly and to understand how visitors use the site. You can control your cookie preferences at any time through the cookie banner. For full details, please see our Cookie Policy.
We keep your personal information only for as long as necessary:
We take reasonable technical and organisational measures to keep your data safe, including a secure (SSL-encrypted) website, restricted access to personal data, and keeping our systems up to date. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Under UK data protection law, you have the right to:
To exercise any of these rights, please email us at spotlessfamcleaning@gmail.com. We will respond within one month.
Our services and website are not directed at children, and we do not knowingly collect personal information from anyone under 16.
We may update this policy from time to time. Any changes will be posted on this page with an updated „Last updated” date.
If you have any questions about this policy or how we handle your data, please contact us at spotlessfamcleaning@gmail.com or call 07706 152862.
